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In my work with students and families, I have found that knowing why something happens can be just as helpful as knowing what happens. Understanding the why can sometimes soften the blow of disappointing outcomes for clients and help you establish yourself as a knowledgeable expert in the field of educational consulting. Having worked in and around financial aid offices at a community college, a private university, and a private law school, I have learned a lot about what many financial aid officers wish you and the families you work with understand about their processes and policies